At Translationz, we pride ourselves on delivering high-quality translation services tailored to meet your unique needs. However, we understand that in the intricate world of languages, there may be occasions where you might seek clarifications or revisions on the translated content.
Here's how we address revisions and manage any disputes regarding translation quality:
1. Open Communication
Upon receiving feedback or concerns from a client, our primary step is to open a channel of communication. We encourage our clients to provide specific details about the areas they believe require attention, ensuring that our translators and project managers understand the context and nature of the concern.
2. Comprehensive Review Process
Once we've gathered all necessary feedback, our translation team will review the content in question. This process often involves the original translator and may also include a second, independent translator for an unbiased perspective.
3. No-Cost Revisions
We are committed to your satisfaction. If an error is identified on our part or if there's a justified need for revision, we will make the necessary changes at no additional cost to you.
4. Engaging Expertise
For specialised translations, such as those in legal or medical fields, we may also engage domain-specific experts to ensure that the translations meet the required standards and terminology specific to that industry.
5. Feedback Integration
Every piece of feedback we receive is invaluable. We integrate your feedback into our ongoing training and quality control processes, ensuring continuous improvement in our services.
6. Dispute Resolution
In the rare event that a dispute cannot be resolved through revisions or discussions, we have a formal dispute resolution process in place. This might involve third-party mediation or expert consultation to achieve a mutually agreeable solution.
7. Transparency is Key
We maintain a transparent process throughout. You'll be kept informed at every stage, and we are always available to answer any questions or address any concerns.
At Translationz, we believe in fostering trust and long-term relationships with our clients. Your peace of mind is very important to us. By continually refining our processes and being responsive to feedback, we aim to provide translations that meet the highest standards of accuracy and quality.
If you ever have questions or concerns about our translation services, please don't hesitate to reach out. Your satisfaction is our ultimate goal!