We're committed to providing top-notch translation services while also ensuring our clients have a clear understanding of our refund and cancellation policies.
Cancellations Before Work Commences:
If you've placed an order but wish to cancel before we've assigned it to one of our translators or before they've commenced work, you're eligible for a full refund. Please notify us as soon as possible so we can halt the process.
Cancellations After Work Commences:
In cases where our translators have already begun working on your project, a partial refund may be provided. The exact amount will depend on the extent of work already done and the resources allocated. We'll always strive to be fair and transparent in such scenarios.
Refunds for Unsatisfactory Work:
While we always aim to deliver translations of the highest standard, if you believe our work hasn't met your expectations, please get in touch with our customer support team. We're more than willing to review the work, make necessary revisions, or discuss potential refunds on a case-by-case basis.
Timeframe for Refund Processing:
Once a refund has been approved, we aim to process it within 5-7 business days. The exact timeframe might vary depending on your bank or payment provider.
Communication is Key:
Our team is always available for any queries or concerns. If you're uncertain about any aspect of your project or our policies, we encourage open communication. Reach out, and we'll do our best to address your needs.
Remember, at Translationz, our primary goal is your satisfaction. Our policies are designed to instil confidence and ensure you receive quality service every step of the way